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Directions: Use this checklist to observe the direct care staff at your program and make note of how they interact with families. Complete this checklist by determining how often staff complete the described practice. Share your observations with staff and use the information learned from the checklist to identify goals and focus your coaching interactions.

1. Staff member greets families by name and/or title.
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   5
2. Staff member talks positively about families.
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   5
3. Staff member participates in community or cultural events with families.
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   5
4. Staff member learns about families’ ideas and preferences.
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   5
5. Staff member listens to families’ concerns.
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   5
6. Staff member asks families about their child or youth.
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   5
7. Staff member uses two-way communication with families.
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   5
8. Staff member involves all the important people in a child’s life (respectful of family make-up).
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   5
9. Staff member represents families in the classroom and in the program (photos, language, culture).
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   5
10. Staff member asks about families’ culture.
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    5
11. Staff member reflects on their own biases and takes steps to model inclusiveness.
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    5
12. Staff member asks families how they would like to be involved.
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    5