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One of the ways you may help staff members engage in problem solving is to use a professional code of ethics. Review the dilemmas with staff members below and discuss possible solutions based on a professional code of ethics. There may not be one “right” solution, so the dilemmas can help staff members brainstorm different ways of looking at an issue. 

Dilemma 1:

Ayesha is a 5-year-old who has gotten along well with her peers in a preschool program. She has several "best friends" and enjoys playing with them in dramatic play, and outdoor activities. Recently her behavior has changed. She is gradually becoming withdrawn and tells others that she doesn't feel like playing. Occasionally she has burst into tears over trivial events that wouldn't have bothered her in the past. Her teacher, Melanie, has been supportive and has tried talking to Ayesha about what is bothering her. So far, Ayesha says she that she just doesn’t feel like playing.

1. What do you think are some possible causes for these changes in Ayesha's behavior?

    

2. What would you suggest to Melanie to help Ayesha? 

    

3. Would you talk to Ayesha's family? If so, what would you say?

    

Dilemma 2:

Mrs. Endicott, the parent of 8 yr. old Brianna, angrily stormed into the director's office and immediately started criticizing one of the volunteers. She said she had observed Norman, a college student, hugging the girls and felt that his behavior was inappropriate. She went on to say that her daughter talked constantly about Norman, saying she loved him and was going to marry him when she grew up. Mrs. Endicott said this disturbed her, and she felt that Norman should not be allowed to work with the children.

1. What is your reaction to this information?

    

2. If you were the director, what would you do about Norman?

    

3. What would you say to Mrs. Endicott?

    

Source: Clark, P.M., & Parker. J. (2011). Caring for school-age children (6th ed.). Cengage Learning.