Conflict Resolution Steps

Family Child Care Positive Guidance Lesson 4 Apply Conflict Resolution Steps Guide	WWW.VIRTUALLABSCHOOL.ORG ACTIVITY ID: 20556 Name Certifier Date
Caregivers and parents may use these six steps to teach children how to resolve conflicts. Approach calmly, stopping any hurtful actions Place yourself between the children, on their level; use a calm voice and gentle touch; remain neutral rather than take sides. Acknowledge children’s feelings Say something simple such as “You look really upset”; (if there is a dispute over an object, let children know you need to hold the object). Gather information Ask “What's the problem?” Do not ask “why” questions. Restate the problem “So the problem is...” Use and extend the children’s vocabulary, substituting neutral words for hurtful or judgmental ones (such as “stupid”) if needed. Ask for ideas for solutions and choose one together Encourage children to think of a solution, but offer options if the children are unable to at first. Be prepared to give follow up support Acknowledge children’s accomplishments, e.g., “You solved the problem!” Stay nearby in case anyone is not happy with the solution and the process needs repeating.

Guide

WWW.VIRTUALLABSCHOOL.ORG

ACTIVITY ID: 20556

Name

Certifier

Date

Caregivers and parents may use these six steps to teach children how to resolve conflicts.

Approach calmly, stopping any hurtful actions
Place yourself between the children, on their level; use a calm voice and gentle touch; remain neutral rather than take sides.
Acknowledge children’s feelings
Say something simple such as “You look really upset”; (if there is a dispute over an object, let children know you need to hold the object).
Gather information
Ask “What's the problem?” Do not ask “why” questions.
Restate the problem
“So the problem is...” Use and extend the children’s vocabulary, substituting neutral words for hurtful or judgmental ones (such as “stupid”) if needed.
Ask for ideas for solutions and choose one together
Encourage children to think of a solution, but offer options if the children are unable to at first.
Be prepared to give follow up support
Acknowledge children’s accomplishments, e.g., “You solved the problem!” Stay nearby in case anyone is not happy with the solution and the process needs repeating.

�Թ��